Privacy Notice

CIRC Customer Privacy Notice


CIRC is committed to protect your Privacy.

Your Privacy is important to CIRC and our employees.

CIRC ensures that your Personal Information is collected and used lawfully, properly, and transparently.


CIRC

CIRC, or ‘Corporate Industrial and Risk Consultants’, is a Company that operates within the boundaries of the Republic of South Africa.

We Treat Personal Information as required by the Protection of Personal Information (PoPI) Act.

We obtain, use, and disclose Personal Information as described in this Notice.

Whether you are an existing client, or are considering a relationship with us, you have an interest in how we collect, use, retain, and secure nonpublic personal information. While information is critical to providing quality service, we recognise that one of our most important assets is our customers’ trust.

If you have any questions regarding this notice, or if you wish to discuss CIRC’s privacy policy, please contact our Information Officer at 012 346 8100, or write us at CIRC, Attn: Information Officer, P.O. Box 25322, Monument Park, Pretoria, 0105.

Should we change our privacy policy; a revised customer privacy notice will promptly be posted to our web site (circ.co.za). You agree to accept posting of a revised customer privacy notice electronically on the web site as actual notice to you. You should review the customer privacy notice periodically to remain informed of any changes.

Any dispute between you and CIRC is subject to our customer agreement/terms and conditions and our general policies, terms, and procedures governing CIRC customer and other accounts, including where applicable, arbitration of disputes and limitation of damages.


THE INFORMATION WE COLLECT

CIRC may collect nonpublic personal information about you from the following sources:
  • Information you provide us on account or claim opening documentation, applications, subscriptions, or other forms.
  • Information your employer provides us on account or claim opening documentation, applications, subscriptions, or other forms.
  • Transactions with us, our affiliates, or others.
  • From non-affiliated third parties (e.g. credit reporting agencies, the Compensation Fund, Medical Service providers, Clinics, Hospitals, and others).

Categories of Information that We May Disclose

We may disclose the following kinds of non-public personal information about you:
  • Information we receive on applications or other forms, such as name, address, identification number, email address, and other
  • Information about your transactions with us, our affiliates, or other
  • Information we receive from a consumer reporting agency, such as creditworthiness and credit history.

The type of information we collect will depend on the purpose for which it is collected and used. CIRC will only collect information that we need for that purpose, for example:
  • As related to legal proceedings
  • For security reasons, to confirm your identity or to verify that you are authorised
  • To assess and process claims
  • For audit purposes
  • For record-keeping purposes
  • To conduct customer satisfaction research
  • To conduct market research
  • For statistical analysis
  • To detect and prevent fraud, crime, or other malpractices
  • For operational purposes

Parties to Whom We May Disclose Information

We do not disclose nonpublic personal information to any non-affiliated third party, except to non-affiliated third parties that may assist us in servicing your account, to financial service institutions with whom we have joint marketing agreements, to others pursuant to subpoena and otherwise as permitted by law.

We may from time to time disclose your nonpublic personal information to our affiliates.

We may disclose relevant non-public personal information to The Compensation Fund, to Medical Service providers, Clinics, Hospitals, and any organisation, institution or person required to receive your information in context to your account or claim with us.

If you decide to close your account(s) or become an inactive customer, we will continue to adhere to the privacy and practices described in this notice, or subsequent notices, which may amend the policy stated herein.

Nothing in this customer privacy notice is intended to interfere with our ability to transfer all or part of our business and/or assets to an affiliate or non-affiliate third party at any time, for any purpose, without any limitation whatsoever.

We may also disclose your information should we consider it necessary to protect our rights.


How We Protect Your Information

CIRC takes steps to safeguard customer information and restrict access to your personal and account information to only those employees who need to know that information in order for us to provide products or services to you.

We emphasize the importance of confidentiality through:
  • Employee training
  • Operating procedures
  • Written policies
  • And this privacy policy

We maintain physical, electronic, and procedural safeguards to guard your nonpublic personal information.
To stop unauthorised access to personal information that we hold, and to prevent unauthorised use of that information, we are legally obliged to provide adequate protection.


Consent

We would like to use your information to keep you informed about other products or services which may be of particular interest to you.

You may give and withdraw consent.

Inform us about your communication preferences by contacting us at the contact details provided at the bottom of this notice.


Web Sites

To provide better service and more effective web sites, we use ‘Cookies’ as part of our interaction with our customers and may use Cookies in other web-based services we provide in the future. A Cookie is a small text file placed on the customer’s hard drive by our web page server. Cookies help us track traffic patterns so we know what areas of the web site our visitors use and to ensure that only members or other authorised users are given access to CIRC’s site.

These cookies do not collect personally identifiable information.

Cookies are commonly used on web sites and do not harm your system. By configuring your preferences or options in your browser, you determine if and how a Cookie will be accepted.


Internal Controls

Our internal controls consider:
  • Preventing unauthorised access to personal information
  • Governance and relevance of electronic and physical information and infrastructure
  • Governance of regulatory issues
  • Monitoring reasonable and acceptable usage, processing, retaining, transfer, and destruction of information, as applicable
  • Responding to, and investigating security incidents
  • Measures to secure outsourcing activities or functions by imposing appropriate security, privacy, and confidential obligations to information we remain responsible for
  • Providing secure communications

Should we have to transfer your personal information to a data center outside the South African borders, we will impose the same level of protection as we are obliged to.


WHAT ARE YOUR RIGHTS?
  • You may request a copy of the personal information we hold about you
  • You may object to the processing of your personal information
  • You may request us to update, correct, or destroy your personal information

To enable us to provide such information, or to act on requests from you to update, correct, or destroy your personal information, we will have to confirm your identity before providing such details of your personal information, or before making any changes to your personal information.

A request to us for a copy of your private information may be subject to a payment to us of a legally allowable fee.


Our Contact Details

Office:   012 346 8100


The Information Regulator

It is within your right to complain to the Information Regulator.

Contact Details of the Information Regulator:

TEL: 012 406 4818

FAX: 086 500 3351

Email: inforeg@justice.gov.za

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